Case Studies

Following a successful pilot period, Hutt Valley DHB’s first automated process was extended and is now estimated to provide over 3,300 hours of annual benefit alongside soft benefits like processing quality and knowledge retention.

Mercury has taken its successful business process automation programme, which was already saving the company thousands of hours, from a tactical level to a strategic level. To date more than 40 processes have been automated returning more than 14,000 hours handing time saved annually back to the business.

New Zealand’s largest telecommunications and infrastructure provider, Chorus, share how they are using 20 software robots to process 55,000 transactions a month while increasing efficiency, building resilience and operational agility.