2020: The Year That Was In Business Process Automation
To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI
Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap
The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.
Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.
Data: The foundation for an AI competitive advantage
Data is both a dependency and by-product of everything we do – from events in daily life like checkout-less shopping to solving the major problems of the world like a vaccine for Covid-19. The only question for businesses is whether we are collecting the data and using it for strategic advantage.
Raising Financial Literacy and Wellbeing with Humans and Robots
When humans and robots come together in hybrid financial services.
It’s an admirable aim. But sadly it’s also one that is proving challenging. Getting financial advice is still seen very much as the domain of the rich. For the average New Zealander its generally not on the radar. Can robots and AI help?
Chorus & Robotic Process Automation - Raising the Customer Service Bar
How business process automation can provide resilience, relieve pressure on staff and enable companies to win at customer service. Chorus New Zealand share their Robotic Process Automation journey and success supporting New Zealand through a major infrastructure transformation in a pre and post-covid world.
Intelligent Automation - A Global Perspective With DataRobot's VP of AI Strategy
Colin Priest, VP of AI Strategy for DataRobot and evangelist for Intelligent Automation shares his perspectives on the future of business process automation with Intelligent Automation. Technology advancements over the past two-three years mean that Intelligent Automation is more accessible and practical than ever
